Privacy Policy

Last Updated: [01.02.2025]

At SultanHerb.com, we are committed to delivering high-quality, authentic, and eco-friendly products to your doorstep as quickly and efficiently as possible. Please read our Shipping & Delivery Policy to understand how we process and ship orders.

1. Shipping Locations

We currently ship to [List Countries/Regions You Serve]. We are working to expand our shipping coverage to more locations in the future.

If your location is not listed at checkout, please contact us at hello@sultanherb.com for assistance.

2. Processing Time

  • Orders are typically processed within 24-48 hours after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email once your purchase is successfully placed.

3. Estimated Delivery Time

Delivery times may vary based on location, shipping method, and other factors. Below is an estimate of our standard delivery times:

Location Estimated Delivery Time
Local (Within City) 1-3 business days
Nationwide 3-7 business days
International 15-30 business days

Note: Unexpected delays due to weather, customs clearance, or courier issues may affect delivery times.

4. Shipping Charges

Shipping costs depend on the destination and order weight. The shipping fee will be calculated and displayed at checkout before payment.

We may offer free shipping on orders above Rs.7000. Check our website or promotional offers for details.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable). You can track your order using the provided link to stay updated on its delivery status.

6. Delivery Partners

We work with reliable courier services such as Leopards & M&P to ensure safe and timely deliveries.

7. Delayed or Lost Orders

If your order is delayed beyond the estimated delivery time, please contact our customer support at hello@sultanherb.com with your order number. We will work with the courier service to resolve the issue.

In case of lost packages, we will investigate with the courier and provide a resolution, which may include a replacement or refund based on the situation.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please follow these steps:

  1. Take clear photos of the item and packaging.
  2. Contact us within 48 hours of receiving the package.
  3. Email us at hello@sultanherb.com with your order details and photos.

We will assess the issue and provide a suitable resolution, such as a replacement or refund.

9. Change of Shipping Address

  • If you need to modify your shipping address after placing an order, please contact us within 12 hours of purchase.
  • Address changes requested after the order has been shipped cannot be processed.

10. International Shipping & Customs

For international orders:

  • Customs duties, taxes, and import fees (if applicable) are the customer’s responsibility.
  • Delivery times may be affected by customs processing delays.
  • Please check your country’s import regulations before placing an order.

11. Contact Us

For any shipping or delivery-related inquiries, feel free to reach out:

📧 Email: hello@sultanherb.com
🌐 Website: www.sultanherb.com

We appreciate your trust in SultanHerb.com and look forward to serving you with the best natural and authentic products!