Frequently asked questions

SultanHerb.com is an online store offering high-quality, authentic, and eco-friendly products, including dry fruits, dairy items, herbs, spices, oils, flours, grains, and more. Our goal is to bring the goodness of nature to your doorstep while promoting a healthy and sustainable lifestyle.

While not all products may carry an organic certification, we prioritize sourcing the finest and most natural ingredients from trusted suppliers. Many of our items are organic, sustainably sourced, and prepared using traditional methods.

We carefully source our products from reputable farms, suppliers, and artisans who share our commitment to purity, quality, and sustainability. This ensures that every item meets our high standards.

Placing an order is simple:

1. Browse our collection and add your desired items to the cart.
2. Proceed to checkout and enter your shipping details.
3. Choose your preferred payment method and complete the purchase.

You’ll receive a confirmation email with order details.

Currently, we ship within Pakistan. We are working to expand our shipping network to serve a wider audience.

We accept various payment methods, including:

• Credit and Debit Cards
• Bank Transfers
• Cash on Delivery (for select locations)
• Digital Wallets (JazzCash, EasyPaisa)

Delivery times depend on your location. Typically, orders are processed within 24-48 hours and delivered within 3-7 business days. You’ll receive tracking information to monitor your shipment.

If you’re not satisfied with your purchase, we accept returns within 14 days of delivery for unopened and unused products. Please visit our Return Policy page for more details or contact us for assistance.

You can reach us through:

• Email: hello@sultanherb.com
• Phone: +923214109979
• Contact Form: Visit our Contact Us page for quick assistance.

Yes, we frequently run special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

Yes, many of our oils, such as Badam Rogan (Almond Oil) and Giri Ka Tail (Coconut Oil), are cold-pressed to retain maximum nutritional value and natural flavor.

Absolutely! For bulk orders or special requests, please contact us at hello@sultanherb.com or visit our Bulk Orders page for more information.

Yes, check out our blog for healthy recipes, product usage tips, and insights into traditional and natural living. You’ll find plenty of inspiration to make the most of your purchases!

We are committed to sustainability and use eco-conscious packaging materials wherever possible to minimize our environmental impact.