Refund & Returns Policy

Last Updated: [01.02.2025]

At SultanHerb.com, we take pride in providing pure, natural, and high-quality products. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, please review our refund and returns policy below.

1. Eligibility for Returns

You may request a return if:
✔ The product is damaged or defective upon arrival.
✔ You received the wrong item or an expired product.
✔ The product is unopened, unused, and in its original packaging (for non-perishable items).

🚫 Non-Returnable Items:

  • Perishable goods (e.g., dairy, honey, ghee, vinegar)
  • Opened or used products
  • Items without original packaging or labels
  • Custom or personalized orders

2. Return Process

To request a return, please follow these steps:
1️⃣ Contact Us: Email hello@sultanherb.com within 48 hours of receiving your order.
2️⃣ Provide Details: Include your order number, reason for return, and clear photos of the product issue.
3️⃣ Approval & Shipping: If approved, we will provide return instructions. The item must be shipped back within 7 days of approval.

📌 Note: Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

✔ Approved Refunds:

  • Refunds will be issued to the original payment method within 7-15 business days.
  • If you prefer, we can offer a store credit for future purchases.

🚫 Rejected Refunds:

  • If the item is not in its original condition, used, or returned after the allowed time frame, a refund will not be issued.

4. Exchange Policy

  • If you received a damaged or incorrect item, we can offer a free replacement.
  • Exchanges are subject to stock availability.

5. Cancellations

  • Orders can be canceled within 12 hours of placement if they have not been shipped.
  • Once an order has been processed or shipped, it cannot be canceled.

6. Contact Us

For any refund or return inquiries, feel free to reach out:

📧 Email: hello@sultanherb.com
🌐 Website: www.sultanherb.com

We appreciate your trust in SultanHerb.com – Pure, Regal & Natural!